Privacy Policy

How we collect, use and protect your personal information

Last updated: April 2026

1. Introduction

FishMart ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or place an order with us. Please read it carefully. By using our site, you consent to the practices described here.

2. Information We Collect

We may collect the following types of personal information:

  • Identity data: first name, last name
  • Contact data: email address, phone number, billing address, shipping address
  • Transaction data: details of products purchased and payments made
  • Technical data: IP address, browser type, operating system, referring URLs
  • Usage data: pages viewed, products browsed, time spent on site
  • Marketing data: preferences for receiving communications from us

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including sending confirmation emails and shipping updates
  • Manage your account and provide customer support
  • Send promotional communications if you have opted in (you may opt out at any time)
  • Improve our website and product offerings through analytics
  • Detect and prevent fraudulent transactions
  • Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your data with:

  • Payment processors (Razorpay) to handle secure payment transactions
  • Logistics partners for order delivery purposes only
  • Analytics providers on an anonymised basis
  • Legal authorities where required by law

5. Cookies

We use cookies to maintain your session, remember your cart, and analyse site usage. You may disable cookies in your browser settings, but some features may not function correctly without them.

6. Data Security

We implement industry-standard security measures including HTTPS encryption, secure payment gateways, and access controls to protect your data. However, no method of transmission over the Internet is 100% secure and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and regulatory requirements (typically 7 years for financial records).

8. Your Rights

You have the right to access, correct or delete your personal data at any time. To exercise these rights, please contact us at privacy@fishmart.com.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@fishmart.com or write to: FishMart, Nilokheri, Karnal, Haryana 132117, India.