Frequently Asked Questions

Standard delivery takes 3–5 business days across India. Express delivery (1–2 days) is available in select cities. You'll receive a tracking number once your order is shipped.

Orders above ₹999 qualify for free shipping. A flat shipping charge of ₹99 applies to orders below that threshold.

You can track your order using the Order Tracking page. Enter your order number and registered email address. You can also view order status in your account dashboard.

Orders can be cancelled or modified within 2 hours of placement, provided they haven't been processed. Please contact us immediately via the Contact page or call our support line.

We carry a comprehensive range of aquaculture feeds including pellets, granules, and powders for freshwater and marine species such as catfish, tilapia, shrimp, prawn, and ornamental fish. We stock top brands like ABIS, Godrej Agrovet, Cargill, and CP Aquaculture.

Yes. We cater to both commercial fish farmers and hobbyists. Our product descriptions include recommended stocking densities, feeding rates, and suitable species. For large-scale farming advice, our consultancy services can help you choose the right feed formulation.

Yes, we offer competitive bulk pricing for orders above 100 kg. Please contact our sales team with your requirements and we'll provide a custom quote within 24 hours.

We accept all major payment methods via Razorpay: Credit/Debit cards (Visa, Mastercard, RuPay), UPI (GPay, PhonePe, Paytm), Net Banking, and EMI options. All transactions are secured with SSL encryption.

We accept returns within 7 days of delivery for unopened, undamaged products in original packaging. Refunds are processed within 5–7 business days after we receive and inspect the returned item. Perishable items and opened feed bags are not eligible for return.

Absolutely. All payments are processed through Razorpay, a PCI DSS compliant payment gateway. We never store your card details on our servers. Your transactions are protected by 256-bit SSL encryption.

No, you can checkout as a guest. However, creating a free account lets you track orders, save your wishlist, view order history, and get faster checkout next time.

You can reach us via our Contact page, email us at support@fishmart.com, or call our helpline. Our support team is available Monday–Saturday, 9 AM to 6 PM IST.