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Last updated: January 2025

Welcome to FishMart. By creating an account or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using the FishMart platform, you confirm that you are at least 18 years of age and agree to these Terms. If you do not agree, please do not use our services.

2. Account Registration

You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use of your account.

3. Orders and Payments

All orders placed through FishMart are subject to product availability. We reserve the right to cancel or refuse any order. Prices are listed in INR and include applicable GST unless stated otherwise.

4. Shipping and Delivery

FishMart offers free shipping on orders above ₹999. Delivery timelines are estimates and may vary based on location and availability. We are not liable for delays caused by external factors.

5. Returns and Refunds

Products may be returned within 7 days of delivery if they are damaged, defective, or incorrect. Refunds are processed within 5–7 business days after the returned item is received and inspected.

6. Prohibited Conduct

You agree not to misuse the platform, including but not limited to: submitting false information, attempting to gain unauthorized access, or engaging in fraudulent transactions.

7. Limitation of Liability

FishMart shall not be liable for any indirect, incidental, or consequential damages arising from the use of our platform or products. Our maximum liability is limited to the amount paid for the specific order in question.

8. Changes to Terms

We may update these Terms from time to time. Continued use of the platform after changes constitutes your acceptance of the revised Terms.

9. Contact

For any questions about these Terms, please contact us at support@fishmart.com or call +91 9990393029.

Last updated: January 2025

FishMart ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We collect information you provide directly, such as your name, email address, phone number, and delivery address when you register or place an order. We also collect usage data such as pages visited and search queries.

2. How We Use Your Information

Your information is used to: process orders and payments, send order updates and confirmations, provide customer support, send promotional offers (with your consent), and improve our platform.

3. Data Sharing

We do not sell your personal data. We share it only with trusted service providers (payment processors, logistics partners) who are contractually bound to protect it. We may disclose information if required by law.

4. Data Security

We implement industry-standard security measures including SSL encryption, secure password hashing, and regular security audits to protect your data.

5. Cookies

We use cookies to maintain your session, remember your cart, and understand usage patterns. You can disable cookies in your browser settings, though some features may not function properly.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at privacy@fishmart.com.

7. Retention

We retain your data for as long as your account is active or as needed to provide services. Order records are retained for 7 years for legal compliance.

8. Changes

We may update this policy periodically. We will notify you of significant changes via email or a notice on our platform.

9. Contact

For privacy-related queries, email us at privacy@fishmart.com.